1. Overview
At Giorgi GeoVibes, we are committed to delivering premium-quality digital tools for photographic studios. Since all products in our store are digital and delivered instantly upon purchase, our refund and return policy follows international standards for digital goods.
We encourage every customer to review product descriptions, included items, and usage requirements before completing a purchase.
2. Digital Product Nature
All items sold by Giorgi GeoVibes—such as lighting blueprints, LUTs, presets, templates, workflow systems, and digital backdrops—are non-physical digital downloads.
Because digital files cannot be “returned,” all sales are generally considered final.
However, we value fairness and transparency.
This policy outlines specific situations in which a refund may be approved.
3. Refund Eligibility
Refunds may be considered in the following cases:
A. Technical Issues
If you experience a verified technical problem that prevents you from accessing or using the product, and our support team is unable to resolve the issue within a reasonable timeframe.
Examples include:
- File corruption
- Download failure caused by our system
- Missing or incomplete files in the package
B. Duplicate Purchases
If you accidentally purchase the same digital product more than once under the same account or email address.
C. Misrepresentation Errors
If the product you received is significantly different from what was described on the product page due to an error on our part.
Refunds are not issued for:
- Buyer’s remorse
- Incompatibility caused by outdated software or systems
- Misunderstanding of product features already clearly stated on the website
- “I expected something else” when product descriptions and previews clearly match the delivered files
4. Request Procedure
To request a refund, please contact our support within 7 days of purchase with the following information:
- Your full name
- Order number
- Email used during purchase
- Clear description of the issue
- Screenshots or error messages (if applicable)
We review all requests individually and aim to respond within 2–4 business days.
5. Resolution Process
If a refund is approved:
- It will be issued to the original payment method only
- Processing times depend on your bank or payment provider
- Access to refunded digital files will be revoked
If your request does not meet our criteria, we will provide clarification and offer technical support where possible.
6. Exchanges
Because our products are digital, we cannot offer traditional “exchanges.”
However, if you purchased the wrong product by mistake, contact us within 7 days—if the file has not yet been downloaded, we may allow a one-time replacement.
7. Access Issues & Support
If you experience difficulties with:
- Download links
- File extraction
- Software compatibility
- Missing files
Our support team is always available to help resolve the issue quickly.
Most issues are technical and can be fixed without requiring a refund.
8. Policy Updates
Giorgi GeoVibes reserves the right to update or modify this policy at any time to reflect:
- New product categories
- Industry standards
- Legal requirements
- Improvements in customer service
Any changes will be published on this page with immediate effect.